The Client Service Representative (CSR) plays a key role in supporting families throughout their service journey, with a strong focus on maintaining accurate billing practices and ensuring Accounts Receivable (AR) remains current and within organizational standards. This role is responsible for assisting with client onboarding, monitoring funding and authorization usage, and proactively supporting AR follow-ups to minimize outstanding balances and reduce financial risk. 

Acting as a primary point of contact for assigned clients, the CSR provides clear, professional, and timely communication regarding services, funding, and payments. This position ensures that client records are accurate, billing processes are followed correctly, and any risks related to funding or overdue accounts are identified early and escalated as needed. 

Employment type: 14-month maternity leave cover 
Schedule: Monday - Friday, 8:30AM to 4:30PM EST (remote)
Start date: May 1 2026

Key Responsibilities

Caseload & AR Management (75%)

• Act as the lead administrative contact for assigned families from onboarding through the service journey
• Monitor funding authorizations and billing accuracy to ensure compliance with organizational standards.
• Proactively manage AR collections to minimize outstanding balances and financial risk.

• Provide professional, empathetic support to families.

• Resolve billing inquiries and service concerns efficiently.

Communication & CRM Support (5%)

• Handle incoming/outgoing calls and document interactions in the CRM.
• Schedule intake meetings and coordinate onboarding steps for new clients.

Here is what you will need to be successful

• Can work independently  
• Experience in client services or customer-facing administrative support  
• Strong clear and effective communication skills, both written and verbal  
• Excellent time management and organizational skills  
• Strong problem-solving abilities and ability to navigate day-to-day issues independently  
• Proficiency in Microsoft Excel, Outlook, and Teams  
• Ability to manage multiple tasks and priorities in a fast-paced environment  
• Comfortable working collaboratively with families, clinicians, and internal teams 

What can Monarch House offer you

We are proud of our friendly environment, supportive leadership and the knowledgeable team members who make it all possible. That is why we do everything we can to show our appreciation. Our training, mentoring and education programs will provide you with opportunities for continued learning, support, and guidance whenever you need it.

• Competitive compensation
• Supervision hours for aspiring and provisionally registered clinicians
• Access to mentorship, premium resources, and subscriptions for professional growth and development
• Comprehensive health benefits for you and your family (if eligible)
• Flexible work options: choose from 3-day, 4-day, or 5-day work week (for clinicians only)
• Seamlessly move to different clinic locations across Ontario, Alberta, or British Columbia
• Join our annual Best Practice Day for learning and reflection with our national community of clinicians
• Enjoy Paid Time Off and Wellness Days (pro-rated for hourly staff)
• Exclusive unlimited employee discounts (e.g. hotels, cinema tickets, Apple products and more)
• Mileage covered (for float staff and clinicians travelling to multiple centers and/or the community)

Meet your Monarch House team

Established in 2009 in British Columbia as an interdisciplinary treatment centre for individuals with autism spectrum disorder (ASD) and their families, Monarch House has now expanded its geographic network and services to include the full range of services for individuals with academic, behaviour, communication, learning, motor, physical, speech, social and vocational needs.

Monarch House is a dynamic team of professionals providing challenging career opportunities and fulfilling roles in British Columbia, Alberta, and Ontario. Our professional staff work collaboratively and/or individually with each client and specifically tailor services to their needs. Our services can be provided in our centres, at clients’ homes and schools, in the community, and in specialized housing settings. Working with the fields’ thought leaders, we conduct our own research and are committed to continuous learning to provide the most effective treatments possible.

Monarch House is an Equal Opportunity Employer

At Monarch House, we are committed to fostering a workplace where everyone feels a true sense of belonging and is supported to fully participate as their whole selves. We recognize that each individual may have unique needs, and we are dedicated to providing reasonable adjustments and accommodations upon request for any interview, meeting, event, or training program.

If there is anything we can do to support your full participation and engagement, we encourage you to let us know. Your experience, comfort, and ability to fully belong are important to us.

AI Use in Recruitment and Applicant Screening

We confirm that AI is not used to screen or evaluate applicants. While Monarch House encourages and supports the use of AI to streamline administrative tasks, we believe a human-centered focus on recruiting talented individuals is at the core of cultivating a work environment where everyone belongs. As such, all applications are reviewed by knowledgeable team members who understand the role and what success looks like in the position, to ensure fair and thorough hiring practices that consider individual knowledge, skills and abilities.

Important Information About Recruitment Communications

Be cautious of scam emails. Monarch House will only communicate with candidates using corporate email addresses ending in @monarchhouse.ca or @applytojob.com. If initial contact is made through Indeed or other job platforms, communication will transition to our corporate email shortly after.