Intake Coordinator - British Columbia

The Intake Coordinator supports Clinic Manager/Department Head Clinical Director in identifying clients who are interested, available and suitable for Monarch House services. They are there to ensure that clinic hours are maintained by proactively preparing for service vacancies. The Monarch House Intake Coordinator is the initial point of contact and acts as a resource navigator for new clients and their caregiver. This involves welcoming and introducing the services of Monarch House to new clients, while helping them navigate their clinical assessment and treatment options while providing an engaging and positive client and caregiver experience.

Please note that we do not offer LMIA or independent contractor setup 
Employment setup: Full-time. Permanent.
Salary: From 45,000-50,000/yr
Work setting: Remote in BC
Schedule: 

• Monday - Friday till 6:30PM  
• Saturday till 4PM 

Take an inside look at what you will do each day:  

• Receive and respond to referrals from various sources (online, phone calls, emails, etc.) across all departments 

• log all new referrals accurately and efficiently 

• Maintain all spreadsheets related to client intake (client call log, waitlists, etc.) and the Client Relations Management (CRM) system as applicable 

• Receives and processes referrals accurately and efficiently, maximizing conversion rates from client intake to on-going service treatment, and according to operational priorities interact with staff, clients, caregivers, and other stakeholders in a fast-paced environment, with a high level of professionalism and confidentiality 

• Establish and maintain external relationships with funding and referral sources as well as any other stakeholders (i.e., charities, advocacy groups, etc.) 

• Provide all aspects of service coordination for new clients 

• Responsible to be the primary point of contact for clients and caregivers throughout the intake process 

• Ensures completion of service agreement/service contract/intake forms and all necessary paperwork (including required consents as applicable) and renewals; identify meetings required with external stakeholders and MH staff 

• Monitor requests for service and identify new service opportunities 

• Active engagement with external stakeholders (new and existing) to drive new inquires 

• Person focused engagement with parents seeking services - developing relationships quickly 

• Building engagement toolkits for connecting with external stakeholders 

• Training for employees on stakeholder engagement - leading by example 

• Attending evening and weekend outreach activities across the lower mainland 

Here is what you will need to be successful:  

•  Minimum 1 year of experience in Customer Service, Scheduling and/or Coordination 

• Computer skills – Microsoft Office Suite, ability to use and utilize scheduling systems 

• Sales Experience, Lead generation, Strong Customer Service skills with a focus on positive customer experience and positive customer ratings 

• Proven experience with converting inquiries to customers 

What can Monarch House offer you

We are proud of our friendly environment, supportive leadership and the knowledgeable team members who make it all possible. That is why we do everything we can to show our appreciation. Our training, mentoring and education programs will provide you with opportunities for continued learning, support, and guidance whenever you need it.

• Competitive compensation
• Supervision hours for aspiring and provisionally registered clinicians
• Access to mentorship, premium resources, and subscriptions for professional growth and development
• Comprehensive health benefits for you and your family (if eligible)
• Flexible work options: choose from 3-day, 4-day, or 5-day work week (for clinicians only)
• Seamlessly move to different clinic locations across Ontario, Alberta, or British Columbia
• Join our annual Best Practice Day for learning and reflection with our national community of clinicians
• Enjoy Paid Time Off and Wellness Days (pro-rated for hourly staff)
• Exclusive unlimited employee discounts (e.g. hotels, cinema tickets, Apple products and more)
• Mileage covered (for float staff and clinicians travelling to multiple centers and/or the community)

Meet your Monarch House team

Established in 2009 in British Columbia as an interdisciplinary treatment centre for individuals with autism spectrum disorder (ASD) and their families, Monarch House has now expanded its geographic network and services to include the full range of services for individuals with academic, behaviour, communication, learning, motor, physical, speech, social and vocational needs.

Monarch House is a dynamic team of professionals providing challenging career opportunities and fulfilling roles in British Columbia, Alberta, and Ontario. Our professional staff work collaboratively and/or individually with each client and specifically tailor services to their needs. Our services can be provided in our centres, at clients’ homes and schools, in the community, and in specialized housing settings. Working with the fields’ thought leaders, we conduct our own research and are committed to continuous learning to provide the most effective treatments possible.

Monarch House is an Equal Opportunity Employer

We celebrate diversity and are committed to creating an inclusive environment for all employees. Your unique perspective is what makes us stronger.

We confirm that AI is not used to screen or evaluate applicants. While Monarch House encourages and supports the use of AI to streamline administrative tasks, we believe a human-centered focus on recruiting talented individuals is at the core of cultivating a work environment where everyone belongs. As such, all applications are reviewed by knowledgeable team members who understand the role and what success looks like in the position, to ensure fair and thorough hiring practices that consider individual knowledge, skills and abilities.